What's new in Gist

If your customers occasionally send support requests to your email address instead of your support address, you can forward these emails to your Gist shared team email address.

To specify the requester in the forwarded email, enter the following instruction at the top of the email body:

#requester {requester_email}

where {requester_email} is the requester's email address. Example:

#requester john.doe@gmail.com

Note that, this command will only work if you're added as a teammate in the workspace . The command is ignored if the email is forwarded by any other non-teammate email address.

By forwarding the email, a conversation is created with the original sender, i.e. your customer, set as the requester. It also creates a new contact for them, if it already doesn't exist.