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November 25, 2021

Instantly resolve conversations 24/7 with Support Bot

Today, we’re thrilled to announce Support Bot - an AI powered bot that instantly answers your customers’ common questions, so your team can focus on conversations where a human touch is needed.

It combines a best-in-class machine learning engine with a powerful curation tool to automatically identify your most common customer questions and answer them before your sales and support teams even see them.

We’ve been building Support Bot for the past year and from the private beta we’ve seen that on average it can instantly resolve 32% of your most common customer questions and reduce your response time by 56%.

Here’s a quick summary what you get with Support Bot:

Instant resolutions, 24/7 - Give your customers precise answers even when your team is busy or offline.

On-brand automation - Control exactly what Support Bot says, so your answers are always on brand.

Richer answers with bot builder - Show people the status of their order, let people schedule meetings, and more.

Immediate efficiency gains - Improve your customer response time by 56% while freeing up your team for more valuable work.

No dead ends - Always provide an option to wait for the team and talk to a human to get help.

You can add Support Bot to any paid subscription, and we have special introductory pricing, starting at $49/mo for a limited time. It’s free to try for 30 days, and you can set your first answer live in just 5 minutes.

More information is available in our help docs. And as always don't hesitate to reach us out via chat or email if you have any questions.

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