We’re excited to announce a major upgrade to our workflows, offering you more power and flexibility in targeting contacts based on how they interact with your outbound messages. This update includes 39 new triggers and 10+ new decision groups, giving you the tools to create more personalized and effective customer journeys than ever before.

✨ Engagement-Based Triggers

You can now build workflows based on a wide range of contact activities, such as:

• Viewed, started, or submitted a form 📝
• Opened an email ✉️
• Clicked a link in an email 🔗
• Completed a product tour 🛠️
• And much more...

With these new triggers, you can better target your audience, improve engagement, and guide contacts through personalized journeys. Whether you're re-engaging leads, nurturing customers, or driving conversions, these powerful new tools will elevate your workflow automation.

To explore the full list of triggers and decision groups, check out our help article.