We’re excited to announce that Emma, our AI-powered chatbot for customer support, is now smarter and more accurate than ever before!

Emma now asks sharper, clarifying questions when customers ask vague or ambiguous queries. Instead of making educated guesses or pulling up the most likely articles, Emma actively seeks clarification to gather the right information. This means more accurate responses, faster resolutions, and happier customers.

The impact has been huge! Some users are already seeing up to a 23 percentage point improvement in resolution rates since this update went live. And best of all - this upgrade is now available to all Emma users! 🎉