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New
August 25, 2021

Quickly reassign conversations to participants of a conversation

We noticed that a lot of times, our customers reassign conversations among the teammates who replied in the conversation.

For instance, you may need some additional information to respond to a customer, and you'd tag another teammate, assign the conversation to them and move to next conversation. The other teammate would leave a private note with the relevant information and reassign the conversation back to you.

To help with speeding this workflow up by a tiny bit, we have added a new section under the Assignee dropdown called "Participants", which lists all the teammates that left a reply in a conversation.

Let us know what you think :)

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