What's new in Gist

Uncover our latest and greatest product updates.

New
September 20, 2020

Turn on/off sound notifications for incoming messages

Gist helps you stay on top of new chats as you continue your work in other areas of Gist through audio alerts. Sometimes this can get a bit overwhelming, esp. if you are not actively working on support..

You can now control how you want to be notified by turning on/off browser sound notifications for each of your workspaces under Settings > Your Profile > Notifications settings page.

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New
September 14, 2020

Easily unsubscribe contacts from the Inbox

Has one of your contacts requested you to remove them from your list?

You can now quickly unsubscribe contacts from the Inbox sidebar.

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New
September 13, 2020

Quick access to campaigns and workflows data within Inbox

You can now see exactly which campaigns and workflows your contacts are enrolled into right from the Shared Team Inbox.

Depending on the feedback we receive, we're looking to add more information including meetings booked, forms submitted, events performed etc. to the Shared Team Inbox.

Feel free to let us know what you think about this and do let us know what other information you think would be helpful.

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New
September 11, 2020

Customize your bot avatar to match your brand

Now, you can customize the bot icon on the Messenger to match your logo for brand consistency across your website or product.

Head to your Bot settings by going to Settings > Chatbot > Custom bots, or by clicking here.

You'll be able to name your bot and you can select an image to use for your bot by clicking Custom + icon.

We strongly recommend using a bot image and not an image of a human when using this feature.

Available on Support Premium and All-in-One Premium plans only.

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New
September 03, 2020

Get up to speed with past conversations

We've steam-lined the "Past conversations" section in the Inbox to give you more context at a glance, so you can resolve customers issues, much faster, every time.

It will tell you exactly what the status of each of those past conversations are, which teammate each one is assigned to, when the last message was sent and lastly, it will also tell you which teammate left the last message.

Let us know what you think of this update.

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New
September 01, 2020

Introducing New Messages Hub

We are thrilled to announce a new chapter in Gist's journey in making communication with your customers easy and personal - the Messages Hub.

Today, we are merging Email and Chat Prompts into a central place called "Messages" - create and organise all your outbound content - Emails and Chat Messages.

We’ve made several improvements to make message creation and organization more intuitive and consolidate Gist's outbound messaging channels. Check them out here.

Below is a quick overview of what's new. See our new docs page for full details.

  • The “Email” area of Gist has been renamed to "Messages”
  • Chat Prompts now live inside Messages as Ongoing Chat Messages
  • Behavioural and Broadcast Emails are now called Ongoing and One-off Messages
  • To create what was previously called a Chat Prompt, now simply create an Ongoing Chat Message and set the display rules to visitors
  • Email folders have been replaced with tags
  • You can now filter your message list by message state, or tag

Note: for some customers, these changes may have been in place already, this notice is for the majority of our customers that are experiencing these changes for the first time today 😎

We’ve simplified the message creation flow to make it easier for teams to launch new visitor and user auto messages.

The most notable changes are:

  • Channel selection is now done upfront followed by the message composer so that you can immediately focus on the content of your message first.
  • New steps for Scheduling (start/stop times) and Delivery (time on page, URL targeting, etc) have been created so that all relevant features live under the same step.
  • We’ve also introduced a few new improvements that provide more flexibility and customizability to your messages.
  • You can now set multiple URL targeting rules for Ongoing chat messages and with more conditions such as ‘does not contain’, ‘starts with’, and ‘ends with’.
  • You can now target your chat messages using Segment and Tag based conditions.

There are a ton of other changes included and learn about all of them, head over to our Help Center.

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