Forward support emails on behalf of your customers
If your customers occasionally send support requests to your email address instead of your support address, you can forward these emails to your Gist shared team email address.
To specify the requester in the forwarded email, enter the following instruction at the top of the email body:
#requester {requester_email}
where {requester_email} is the requester's email address. Example:
#requester john.doe@gmail.com
Note that, this command will only work if you're added as a teammate in the workspace . The command is ignored if the email is forwarded by any other non-teammate email address.
By forwarding the email, a conversation is created with the original sender, i.e. your customer, set as the requester. It also creates a new contact for them, if it already doesn't exist.
Announce new features to drive adoption
Last month, we launched a completely revamped Messages product, to help you encourage your users to take action while they’re using your product. Unlike email, these messages deliver in the right context. For example, you can send users a chat message about how to invite a teammate, right after they create their first project.
Today, we are excited to announce "Post" messages, a "larger" format that takes over your customer's screen entirely and immediately. It also gives you more room to play with, when compared to chat messages, so it's useful for telling a longer story.
Maybe you want to walk your users through a guide, announce a new price plan or promote an important new feature, for example. They’re also great for product updates that require longer text, or large images and video.
Head over to Messages > Posts now to create your first Post message. Learn more about how to use setup your Post messages here.
And, if you have questions or feedback about Posts, do let us know :)
Customize columns in contacts table
You can customize columns in contacts table by adding or removing columns, changing the order in which columns appear, and changing the order in which data is sorted in the table.
By default, Gist loads data of 7 default contact properties within the contact table. However, you can customize it to show any other default or custom properties.
When you reorder the columns, Gist will automatically save your preferences against your account and make them available for future logins irrespective of which device you login on.
Also, each of your teammates can customize the column layout to their own preferences and requirements.
Learn more on our Help Center.
Automatic redirect to custom page after booking
You can now redirect your invitees to any page of your choice after a meeting is booked, instead of the default Gist confirmation page.
This is super helpful in bringing back your invitees to a specific page, landing page on your website, or an external page after they book a meeting.
And along with redirecting the invitee, Gist will pass information about the meeting to the redirected URL so you can use that information to attribute the scheduled meeting to previous actions or campaigns, track conversions by monitoring each meeting booked or create a custom confirmation page of your own using that data.
Learn more about this on our Help Center.
Turn on/off sound notifications for incoming messages
Gist helps you stay on top of new chats as you continue your work in other areas of Gist through audio alerts. Sometimes this can get a bit overwhelming, esp. if you are not actively working on support..
You can now control how you want to be notified by turning on/off browser sound notifications for each of your workspaces under Settings > Your Profile > Notifications settings page.
Easily unsubscribe contacts from the Inbox
Has one of your contacts requested you to remove them from your list?
You can now quickly unsubscribe contacts from the Inbox sidebar.