Gist helps you stay on top of new chats as you continue your work in other areas of Gist through audio alerts. Sometimes this can get a bit overwhelming, esp. if you are not actively working on support..
You can now control how you want to be notified by turning on/off browser sound notifications for each of your workspaces under Settings > Your Profile > Notifications settings page.
Has one of your contacts requested you to remove them from your list?
You can now quickly unsubscribe contacts from the Inbox sidebar.
You can now see exactly which campaigns and workflows your contacts are enrolled into right from the Shared Team Inbox.
Depending on the feedback we receive, we're looking to add more information including meetings booked, forms submitted, events performed etc. to the Shared Team Inbox.
Feel free to let us know what you think about this and do let us know what other information you think would be helpful.
Now, you can customize the bot icon on the Messenger to match your logo for brand consistency across your website or product.
Head to your Bot settings by going to Settings > Chatbot > Custom bots, or by clicking here.
You'll be able to name your bot and you can select an image to use for your bot by clicking Custom + icon.
We strongly recommend using a bot image and not an image of a human when using this feature.
Available on Support Premium and All-in-One Premium plans only.
We've steam-lined the "Past conversations" section in the Inbox to give you more context at a glance, so you can resolve customers issues, much faster, every time.
It will tell you exactly what the status of each of those past conversations are, which teammate each one is assigned to, when the last message was sent and lastly, it will also tell you which teammate left the last message.
Let us know what you think of this update.
We are thrilled to announce a new chapter in Gist's journey in making communication with your customers easy and personal - the Messages Hub.
Today, we are merging Email and Chat Prompts into a central place called "Messages" - create and organise all your outbound content - Emails and Chat Messages.
We’ve made several improvements to make message creation and organization more intuitive and consolidate Gist's outbound messaging channels. Check them out here.
Below is a quick overview of what's new. See our new docs page for full details.
We’ve simplified the message creation flow to make it easier for teams to launch new visitor and user auto messages.
The most notable changes are:
There are a ton of other changes included and learn about all of them, head over to our Help Center.
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