What's new in Gist

Uncover our latest and greatest product updates.

New
November 25, 2021

Instantly resolve conversations 24/7 with Support Bot

Today, we’re thrilled to announce Support Bot - an AI powered bot that instantly answers your customers’ common questions, so your team can focus on conversations where a human touch is needed.

It combines a best-in-class machine learning engine with a powerful curation tool to automatically identify your most common customer questions and answer them before your sales and support teams even see them.

We’ve been building Support Bot for the past year and from the private beta we’ve seen that on average it can instantly resolve 32% of your most common customer questions and reduce your response time by 56%.

Here’s a quick summary what you get with Support Bot:

Instant resolutions, 24/7 - Give your customers precise answers even when your team is busy or offline.

On-brand automation - Control exactly what Support Bot says, so your answers are always on brand.

Richer answers with bot builder - Show people the status of their order, let people schedule meetings, and more.

Immediate efficiency gains - Improve your customer response time by 56% while freeing up your team for more valuable work.

No dead ends - Always provide an option to wait for the team and talk to a human to get help.

You can add Support Bot to any paid subscription, and we have special introductory pricing, starting at $49/mo for a limited time. It’s free to try for 30 days, and you can set your first answer live in just 5 minutes.

More information is available in our help docs. And as always don't hesitate to reach us out via chat or email if you have any questions.

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New
November 17, 2021

Customize your workflows with our new redesigned webhooks 🔄

Webhooks allow you to integrate Gist with other software applications and automate your processes. Think of webhooks as programmatic notifications that let your application know when something changes inside your Gist workspace.

We've redesigned our webhooks infrastructure to improve stability and scalability, and we've added some highly requested features to webhooks. It's now easier than ever to connect Gist with other applications and streamline your workflows.

With this update, you can now:

  • Use various HTTP methods: PUT, POST and PATCH.
  • Include custom request headers.
  • Include a custom request body with full liquid variable support.
  • Use Basic authentication bearer token authorization.
  • Setup a test webhook URL and inspect requests. (For example, try Webhook.site or RequestBin.)
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New
November 09, 2021

Route replies to your marketing emails to your Gist Inbox

You can now choose to automatically route any replies your contacts send to your emails directly to your Gist Inbox. This allows for you to leverage the Gist Inbox capabilities to collaborate with your teams and respond to these emails quickly and effectively.

To do this, you'll need to choose "Gist Inbox" from the Reply to dropdown within the email editor and then choose a specific teammate or a team that you want to assign the email to.

Happy emailing!

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New
November 02, 2021

See your bot in action before you set it live 🙌

You can now preview your chatbot flow within the bot builder to see how the experience will look for your site visitors. This help you make sure that the bot is set up as intended.

You can even click the Restart conversation button to start a bot flow over. This action is useful if you want to test different routes through a single bot flow.

So, next time when you build a bot flow and feel like testing it yourself - press the Preview button and once you’re happy, set your bot live 🚀

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New
October 25, 2021

Speed through your Inbox with Keyboard Shortcuts

Now you can boost your productivity and reclaim hours of your day with keyboard shortcuts, designed just for your Gist Inbox.

Keyboard shortcuts provide a quick and easy way to move around Gist. They are built into Gist so no need to enable anything on your end.

Command Center

Here are few shortcut keys that you can use:

Navigation:

g + c to navigate to Contacts.

g+i to navigate to Inbox

g+u to navigate to Unassigned Inbox.

g+a to navigate to Assigned to me Inbox.

While you are on your inbox, additional shortcuts are enabled such as j and k that allow you to move between conversations.

To see a full list of shortcuts, press Shift + ? keys on your keyboard or simply click the keyboard icon on the left of the top navigation menu.

We cannot wait to see how you include these shortcuts into your workflow. Happy emailing! :)

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New
October 11, 2021

Preview images without leaving your website

With this update, your visitors and customers won't have to leave your website to view an image. All images shared in Inbox and Messenger will now display in full screen within the page you and your customers are on.

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